Gallant Chen

VP Digital Marketing, Zendesk

Gallant Chen is currently the VP of Digital Marketing at Zendesk, a customer service platform designed to bring organizations and their customers closer together. He was previously the Director of Online Marketing at SurveyMonkey and was responsible for driving online customer acquisition and conversion activities including paid search engine marketing (SEM), search engine optimization (SEO), display advertising, retargeting, etc.. Before SurveyMonkey, he was the Product Marketing Manager at Apple, and later served as the Web Marketing Manager. Before Apple he was the private equity associate at Evercore Partners from 2001 to 2002, and was the product manager at Business.com from 2000 to 2001. Gallant graduated from Stanford University with a BS in Industrial Engineering and later obtained his MBA in Marketing, Technology Management from Northwestern University – Kellogg School of Management.

Articles by Gallant Chen

Engineering Customer & Product Feedback Loops with Holden Munson & Sofia Maravich

In this Mucker Growth session, Holden Munson and Sofia Maravich from Rethink Labs, explore how to develop a useful system of collecting customer data and integrating it into your team....

How Startups Can Win More Enterprise Deals Through Value Selling with Mike Genstil

In this Mucker Growth session, Mike Genstil with ValueCore delves into the concept of value selling and its application in enterprise sales. Delivering value at every touchpoint of...

How to Keep Your Emails Landing in the Inbox with Google’s Updated Spam Policies with Daniel-wise Ojaide

In this Mucker Growth session, Daniel-wise Ojaide from Warmbox.ai delves into the changes to Google and Yahoo’s updated spam policies and how to ensure your emails and outbound campaigns are...

Best Customers, Best Results: Unlocking Retention-Driven B2C Growth with Julius Lai

In this Mucker Growth session, Julius Lai from ArtShare discusses customer retention, which is often overlooked but essential for startups facing growth challenges. The following content will provide practical recaps...

Leveraging a Financial Model for Fundraising Success with Steven Plappert

In this Mucker Growth Session, Steven Plappert, CEO and co-founder of Forecastr, tackles how to use your financial model to the best capacity when fundraising. Your financial model can be...

How to Nail Your Pitch Deck (and Avoid Mistakes Founders Make) with Matt Gore

Have you ever thought of the average attention span per slide when an investor is going through your pitch deck? What kind of pitch deck are investors expecting? Our recent...