Gallant Chen

VP Digital Marketing, Zendesk

Gallant Chen is currently the VP of Digital Marketing at Zendesk, a customer service platform designed to bring organizations and their customers closer together. He was previously the Director of Online Marketing at SurveyMonkey and was responsible for driving online customer acquisition and conversion activities including paid search engine marketing (SEM), search engine optimization (SEO), display advertising, retargeting, etc.. Before SurveyMonkey, he was the Product Marketing Manager at Apple, and later served as the Web Marketing Manager. Before Apple he was the private equity associate at Evercore Partners from 2001 to 2002, and was the product manager at Business.com from 2000 to 2001. Gallant graduated from Stanford University with a BS in Industrial Engineering and later obtained his MBA in Marketing, Technology Management from Northwestern University – Kellogg School of Management.

Articles by Gallant Chen

Sales Comp Kick Start: Keys to Getting It Right as You Begin to Build Your Sales Team

Webinar Recap featuring Donya Rose, Managing Principal from The Cygnal Group Sales compensation is one of the most critical aspects of building a successful sales organization. Many early-stage founders stumble...

Austin Tech Week 2025 Recap

Mucker Capital hosted two powerful days of programming during Austin Tech Week, bringing together founders, operators, and growth leaders to share real-world insights from the startup trenches. Across four sessions,...

LA Tech Week 2025 Day 3 Recap: AI Search – Wednesday Oct 15

After two packed days exploring AI startup building and go-to-market growth, Day 3 of LA Tech Week shifted focus to the evolving world of AI Search, how new AI technologies...

LA Tech Week 2025 Day 2 Recap: Startup Growth – Tuesday Oct 14

After a packed AI Building Day, we continued LA Tech Week with Startup Growth Day, a full schedule of sessions focused on go-to-market strategy, founder journeys, and scaling startups in...

LA Tech Week 2025 Day 1 Recap: AI Building – Monday Oct 13

We hosted three full days of events during LA Tech Week, each one focused on helping founders learn, connect, and build with the latest in AI and startup growth. Day...

Using Customer Feedback to Build a Product that Customers Will Love

Customer feedback is the lifeblood of successful product development, but many startups struggle with collecting, validating, and prioritizing the constant stream of input from users, advisors, and internal teams. In...