Gallant Chen

VP Digital Marketing, Zendesk

Gallant Chen is currently the VP of Digital Marketing at Zendesk, a customer service platform designed to bring organizations and their customers closer together. He was previously the Director of Online Marketing at SurveyMonkey and was responsible for driving online customer acquisition and conversion activities including paid search engine marketing (SEM), search engine optimization (SEO), display advertising, retargeting, etc.. Before SurveyMonkey, he was the Product Marketing Manager at Apple, and later served as the Web Marketing Manager. Before Apple he was the private equity associate at Evercore Partners from 2001 to 2002, and was the product manager at Business.com from 2000 to 2001. Gallant graduated from Stanford University with a BS in Industrial Engineering and later obtained his MBA in Marketing, Technology Management from Northwestern University – Kellogg School of Management.

Articles by Gallant Chen

How to Build a Customer Support Function for Startups Using AI Tools with Alex Velinov

Delivering high-quality customer support can be one of the most resource-draining parts of a startup. The good news: we’re at a turning point where founders can use AI tools to...

Zero → 100: The Exact Steps We Took to Close Our First 100 Paying Customers

Going from zero customers to 100 in just four months sounds impossible—unless you’re a founder willing to roll up your sleeves and hustle relentlessly. I’m Gaurav Bhattacharya, co-founder of Jeeva.ai,...

Unblocking Startup Growth: Best Practices for Sales Discovery & Qualification with Richard Harris

Startups are in a constant race against time and resources, navigating complex sales environments with lean teams and limited margins for error. In a recent session from the Mucker Growth...

The LinkedIn Playbook: How Startup Founders Can Stand Out & Scale

This LinkedIn Playbook is based on insights from a recent one-time Mucker Growth Session webinar featuring LinkedIn growth experts Alec Paul (Founder of SalesBrand) and Kyle Williams (Founder of Brickstack)....

DeepSeek vs OpenAI: Comparison Breakdown and What It Means For Your Tech Startup With Dan Cleary

In this recent webinar of our Mucker Growth Series, we discussed the evolving AI landscape with Dan Cleary, founder of PromptHub. He provided an in-depth breakdown of DeepSeek vs. OpenAI,...

Building Product Without Knowing Code With Adam New Waterson

In a deep dive into AI-driven product development, Adam New-Waterson, a former CMO turned Chief Product Officer and now solopreneur, shared how non-technical founders can harness the power of AI...